The Turbo Lister software is a popular automation software used by many eBay sellers. This software is especially convenient for sellers who sell several, if not hundreds, of products at a time. Turbo Lister will automatically list your eBay ad according to a preset schedule. There are several problems that Turbo Lister users may run into, including issues with a computer's firewall or log files. You may also run into network errors because of using an outdated version of the software.
Instructions
1. Configure Turbo Lister to work with your firewall. Open your anti-virus/firewall software program. Access the firewall configuration section. The steps for accessing this section differ by the program. In Norton Internet Security, for example, select "Personal Firewall." In McAfee, select "Configuration Assistant" under the "Tasks" heading. In the program control section, find Turbo Lister and select it to allow the program to penetrate the firewall.
2. Download a newer version of Turbo Lister. Network errors are often caused by the use of an outdated version. For example, Turbo Lister 1 had problems reading and writing to its own database files. Turbo Lister 2 corrected these problems. See Resources to download the latest version of Turbo Lister.
3. Send the log files to eBay customer support. After contacting customer support about Turbo Lister problems, the representative may request the software log files so he can narrow down the problem and provide further assistance. To find the log files, click on the "Computer" or "My Computer" folder in the desktop Start menu. Select the "C:\" drive. Double-click on the "Program Files" folder and then click on "eBay." Inside the eBay folder, click on "Turbo Lister." Find the log files "TI.log" and "TI.log.bak1.log files." Drag the log files to your desktop and attach them in an email to the eBay representative.
