Telemarketers' earnings typically depend on the amount of sales they help complete.
Telemarketers are sales representatives who work strictly via telephone. They are often thought of negatively, as many people feel that telemarketer calls are an intrusion on their home lives. However, if telemarketers are polite and respectful to their clients, even if the clients are not particularly friendly with them, they can get rid of the stigma surrounding this profession, and also earn good money in the process.
Sales
The main duty of a telemarketer is to generate sales. To do this, telemarketers must know draw in potential customers. They are typically required to memorize a set script to ensure they explain all the points required in order to increase their chances of selling the products or services they are marketing. Telemarketers' jobs may also involve asking for donations for charities, or conducting surveys for sale prospect purposes.
Customer Service
Customer service is a very important duty for telemarketers, as they need to be on good terms with potential customers in order to make a sale. They must be patient and helpful, answering any questions the potential customers may have about the products or services being marketed. It is vital to make a good impression and build a good relationship with customers.
Product Knowledge
Product knowledge is essential when selling anything. Telemarketers must learn everything they can about the products or services they are advertising, so they will be able to explain them to their customers and answer any questions or concerns. They must be confident when speaking; if they display any uncertainties, potential customers will not feel comfortable purchasing from them.
Record Information
Telemarketers' responsibilities also include recording customer information, such as names, address, phone numbers, purchases made and reactions to products. Telemarketers may also arrange appointments for people to attend sales presentations.
Follow-Up
Follow-up calls to customers are another duty of telemarketers. It may just be a courtesy call to thank a customer for his business, or it could be to initiate conversation on other related products that the customer may be interested in purchasing.
